Frequently Asked Questions

1. What types of tour packages do you offer?

• We offer a variety of tour packages, including our Star, Moon, Sun, and Sky packages, which range from 5 days to 20 days and cover various destinations across Sri Lanka.

 

2. How can I book a tour package?

• You can book a tour package by visiting our website, selecting your desired package, and completing the booking form. Payment is required at the time of booking to confirm your reservation.

 

3. Are the tour packages customizable?

• Yes, we offer customizable tour packages to meet your specific preferences and interests. Please contact our customer service team to discuss your customization requests.

 

4. What is included in the tour packages?

• Our tour packages include accommodation, transportation, guided tours, and breakfast. Additional meals, personal expenses, and optional activities are not included.

 

5. What is your cancellation policy?

• All payments are non-refundable. However, you can request changes to your booking dates, which are subject to availability and additional charges. Please refer to our Non-Refundable Policy for more details.

 

6. Do I need travel insurance?

• While not mandatory, we highly recommend purchasing travel insurance to cover medical expenses, trip cancellations, and other unforeseen events.

 

7. What should I pack for my trip?

• We recommend packing comfortable clothing, sturdy shoes, sun protection (hat, sunscreen), personal toiletries, any necessary medications, and a valid passport. Depending on the season, you may also need a light jacket or rain gear.

 

8. Are your tours suitable for children and elderly travelers?

• Yes, our tours are designed to accommodate travelers of all ages. However, we advise discussing any specific needs or mobility issues with our customer service team prior to booking.

 

9. Do you provide airport transfers?

• Yes, airport transfers are included in our tour packages. Please provide your flight details at the time of booking to arrange the transfer.

 

10. How can I contact customer support?

• You can contact our customer support team via email at [Your Company Email] or by phone at +94 77 730 7024. We are available to assist you with any inquiries or concerns.

 

11. How to Sign In to Usemee.lk ?

    11.1 You can contact go to the  Icon on the top right corner of the website. 
    11.2 Then you can sign in to the usemee.lk by entering your usemee account email and password here. 

 

12. How to Create an Account in Usemee.lk ?

    12.1 You can contact go to the  Icon on the top right corner of the website.
    12.2 Then you can create an account in usemee.lk by entering your details here.